How we protect your data
Plain-English answers to the three questions clinics ask most — is my data backed up, can another clinic see it, and what happens when I leave.
Your clinic's records are the heart of your practice, so here's what we do to keep them safe — in plain words, no jargon.
Your data is backed up
Your clinic's records are backed up daily by our database provider, and additionally copied to a separate, encrypted, off-site backup every week — so a problem in one place can't lose your data.
Why two backups? One lives with the provider that runs the database; the other is an encrypted copy kept in a completely separate place. If something ever went wrong with one, the other is untouched.
Every clinic is walled off from every other clinic
Every clinic's data is isolated from every other clinic's. That separation is enforced at the database level — not just in the app — and it's automatically tested on every release, so a change can never quietly let one clinic see another's records.
When you leave, your data leaves too
When you delete your workspace, your data is removed from our live systems and ages out of all backups within 45 days. After that, it's gone.
Export what you're required to keep first. Veterinary and controlled-drug records carry their own retention obligations that apply to your practice, and can run to several years. Before you cancel, export what you need (Settings → Data export, plus the Schedule 8 full export and register reports). Once your data has aged out of backups, we can't get it back.
For the full legal detail, see our Privacy Policy and, for practices that need one, the Data Processing Addendum.
Printing & PDFs
Every Print, Download PDF and Export button in Wattle in one place — what each document looks like and what clients receive.
If something looks wrong — troubleshooting & FAQ
Find your symptom in plain words and follow the calm steps — Wattle is hard to break, and almost everything is undoable.